Privacy Policy
Last updated: March 2026
1. Information We Collect
When you create an account, we collect your email address and password for authentication. During onboarding, we collect your login.gov credentials and related credentials necessary to operate the appointment monitoring service on your behalf. We also collect your preferred enrollment center and scheduling preferences.
2. How We Use Your Information
Your login.gov credentials are used exclusively to authenticate with the Trusted Traveler Programs website and monitor/reschedule appointments on your behalf. Your email is used for account management and service notifications. We do not sell, rent, or share your personal information with third parties.
3. Data Security
All sensitive credentials (login.gov email, password, and API keys) are encrypted at rest using AES-256 encryption before being stored in our database. Data is transmitted exclusively over HTTPS. Access to production systems is restricted to essential personnel only.
4. Data Retention
We retain your account data and encrypted credentials for as long as your account is active. Upon account deletion or service cancellation, all stored credentials are permanently deleted within 30 days. Event logs are retained for up to 90 days for operational purposes.
5. Your Rights
You may request deletion of your account and all associated data at any time by contacting [email protected]. You may also update or remove your stored credentials through your dashboard at any time.
6. Third-Party Services
We use Stripe for payment processing. Stripe's privacy policy governs their handling of your payment information. We do not share your personal information with third-party services beyond what is necessary for their operation.
7. Contact
For privacy-related questions or concerns, contact us at [email protected].